BetUS.com.pa has both nasty and supportive reviews

BetUS.com.pa welcomes US players and has mixed reviews on Trustpilot and Reddit. Image Credit: Casino Visuals
BetUS.com.pa welcomes US players and has mixed reviews on Trustpilot and Reddit. Image Credit: Casino Visuals

BetUS is like a gentle giant that has been around for quite sometime

If I were to match BetUS to another company in another industry, it would be much like IBM.

Once a glorious hub of innovation germinating the seeds of all the major technological advances one enjoys today; now sitting quietly minding its own business, while the new boys in town like Alphabet and Meta sit on its former throne.

BetUS is still big, though not as handsome as it used to be.

It’s quite enormous in its own way.

This is despite the fact that legal betting sites like FanDuel, BetRivers and DraftKings are slowly but surely kicking it to the curb, dominating the US mainland stadium and TV advertising market, resulting in the build up of massive client bases; ostensibly the Gen Z and the Millennial crowd, which will eventually solidify their foundation.

“I know this brand because I played here when I was in College,” is their game plan.

This road-of-gut-wrenching competition has lots of nails and sharp objects.

BetUS is somehow managing to ride through it.

I must say, its excellent Google rankings helps it keep afloat.

Now how long that lasts is dependent on the future algorithmic updates; frankly which are becoming more lethal towards companies wanting free traffic.

Pay-to-play is what works now.

Ah well; let’s not drag the debate towards that side.

My job at Casino Visuals is to sign up at online casinos and sportsbooks and then write down my own personal experience, or the buzzword called Review.

This is what I’m going to do for BetUS too.

Before signing up, I did my due-diligence and wikied it a bit.

Turns out, it’s probably one the first 3 (could even be the first) bookies to ever go online, or what we call provide an online betting platform for Americans (its main target audience) back in 1994.

The only other brands I could find with similar storylines were Bovada and BetOnline.

It’s legit despite not having a tier-1 license; at least in the eyes of its loyal customers

Funny that BetUS itself says that it’s a legit site.

Perhaps it needs to because the new people on the scene probably aren’t aware of its background as being the grandfather of modern online sports betting in the US.

I mean who’s got the time anyways.

Then I scoured through its website to see if it got any gambling license – which I personally believe it doesn’t really need because of its long history – but still.

Well, being offshore, it does have one from the Government of Mwali (Moheli), Comoros Union.

Check out what they say about themselves:

BetUS is one of the pioneers in the legal online sports betting industry and is licensed in Mwali, Comoros Union. BetUS started in 1994 and has been in operation for more than 30 years.

However, that still doesn’t give it the legal authority to accept American customers.

Mind you, if you’re someone who’s looking out for only legal US betting sites; keep walking, because it ain’t licensed in the US.

It has both nasty and supportive reviews on Reddit and Trustpilot

Having no license has never been a hinderance to its growth.

After all it’s an offshore gambling site. But it’s not like BetUS has bad reviews, its main rival Bovada isn’t far behind either, despite being such an old brand.

Millions of Americans; especially the seasoned ones who have been in this game long enough, already have accounts on such sites.

For example, have a read through this Reddit thread, that discusses whether BetUS can be trusted. The responses seem to show that many players don’t like this brand.

I’m considering a 2nd crypto deposit soon. I deposited and played through my 1st crypto deposit of $1,000. Got $1,500 in Free Play. Played through the massive rollover of $30,000. Got paid out via crypto successfully.

I’ve spent hundreds of hours reading reviews and stories from this company and it’s all interesting to me. I’ve gotten such a bad vibe from BetUS and have seen so many terrible reviews/stories. Then I see they have a TV channel for betting and I actually watch it occasionally.

But I still can’t help but not trust this company! Today (1/6/24), I was inquiring about my potential 2nd deposit and their email just made me have more questions about their company. Here’s their email:

“Currently your account is not eligible for the 100% Match. I am able to credit a volume bonus on your deposit, although it’d be less than the 100%.

I would suggest coming in straight with your deposit, and if your wagers don’t go your way within 48 hours I will be able to credit a bonus accordingly.

Also [my name], with your wagering type I would recommend to stay away from the deposits bonus, not only as you are consistent but also you like to wager with player props.”

…….

So I’m getting more sketched out and I just want to continue the dialogue. I was going to deposit again this weekend, but I’m going to rethink it.

Just that middle paragraph unsettles me. They want me to wager straight up, without bonuses, then if I lose, they might credit me back probably with restricted bonus that I have to roll over 30x. Idk.

Be safe all.

Edit: I withdrew $4k on my $1k deposit, so I wonder if I would have lost everything instead of profited, would they still be advising against deposit bonuses?

Edit2: they replied to my email and they offered me a 35% deposit bonus on my next deposit. This is down from 100% that they advertise. The free play I was expecting goes from $2,500 free play on $2,500 deposit to $875 of free play. The reason? Because of my last payout

If you win on their site, they reduce bonus amounts considerably. Their promo page does not specify this and this is important for people to know! I really didn’t think they were going to reduce amounts of future bonuses if you profit off their site, but clearly they do.

Customer service told me 2 months ago, before my 1st deposit, that my 2nd and 3rd deposits will have a 100% bonus with it. They did NOT tell me that those bonuses would be reduced if I profited off my 1st deposit. I just discovered that today.

I’m honestly happy to go through this entire experience with this questionable company for the betterment of humanity. Just off 2 months worth of interactions, there’s a lot of truly odd behavior from this kind of sportsbook.

I use DraftKings, MGM, FanDuel, Hard Rock, Desert Diamond, Bet Rivers, Unibet, Sahara, Caesar’s, ESPN Bet, Betway, BetFred, and Superbook. BetUS is the only one of its kind that I use and for good reasons.

So it’s probably going to be at least a month before I consider depositing again. 35% isn’t worth the headaches and uncertainty that this company is.

That was just one thread.

Plenty of “I hate BetUS because it didn’t pay me,” type threads can be found hiding behind the bushes too.

For example this thread, where a user complains of not getting paid, only be counter-argued by others that support BetUS’ stance.

You get the picture. For every three bad reviews, you would also find at least one Reddit thread praising them.

You can’t search for their reviews and not visit Trustpilot.

It’s got a nice rating there; like 4.4 out of 5.0 based on 2,074 user reviews (as of 15th March 2025), but I believe most positive reviews might be bots or paid reviews. This is normal in every business. Not ethical. Sure. But what can you and I do about it.

But, they can’t stop me from posting reviews that look and act human, and not bots. So, I chose two bad ones on purpose to post below. You can read all the good ones, if you wish; just head out to Trustpilot.

This site is such a scam I received a 25 dollar bonus bet in casino and a 100 dollars in sports book i brought it up to a thousand met all the requirements and when i went to withdraw there saying i have a 15k rollover in the casino yes 15k needs to be completed to withdraw my one thousand i wanted to i call the customer service everyone has a different answer for me and tells me someone will get back to me of course nobody has now i just have a thousand dollars sitting in my account that i cant withdraw this site is horrible such a scam.

Vincent Russo, US

 

I was able to make deposits very easily until I won and was trying to request a payout. This website is a scam, they will let you deposit all you want and when it’s time to withdraw and they will come up with ridiculous excuse after ridiculous excuse. Do not use this site it is a scam. ***Response to reply** I had hit for $3,000 and wanted to cash out my winnings.

When contacting customer support I was given multiple reasons why I couldn’t receive the funds, all of them contradictory or untrue. I had just been able to cash out a much smaller payout of $20, but when it was a large payout, that’s when they showed their true colors.

The first reason I was given why I couldn’t received my cash out was because they needed a copy of my credit card on file, which I had sent already and had verified weeks earlier. I had even sent a copy of my credit card statement and had it verified. The customer service representative said that there was a problem with it and asked if I could send it as a JPEG file instead of a PDF. I told him it’s a 12-page document in PDF form, and it was already approved.

It was all very suspicious. Then they said I needed to wait 72 hours because I had made a credit card deposit, which is their policy, however the funds that I had deposited via credit cards were spent and the funds used to win the money I was trying to cash out came from a deposit that did not have those limitations.

I was given excuse after excuse, none of them valid, I was even lied to about a rollover requirement for a bonus that turned out to be not true, costing me hundreds in unnecessary play.

And I have screenshots of the conversations correspondence to prove everything I’m saying. I will never use this site again and strongly recommend nobody does either. If you’re going to give your money away, at least give it to charity.

Samuel Sahawneh, United States

And it’s not all bad. Here’s one of the good ones too:

Well and a member for about six years never had an issue until last week when I tried to cash out had a little problem. They finally made it right, but it took three days wasn’t too happy about it but still love the site.

James, United States

Almost all the bad ones relate to their tough-to-beat rollover rules, with more tormenting ones pointing to their inability to timely process cash out requests.

Not that I haven’t read such reviews before. In fact, bigger the company, more the number of such cases.

I tested out its platform with $650 of my own money

BetUS is primarily a sportsbook (and a racebook too, one can say that for sure), which I wanted to test out.

So I did.

The sign up process was OK.

Nothing hard.

Simply fill up its online registration form, provide the basics and you’re in.

At first I tried finding its app on Google Play and the App Store, then remembered, “Oh it’s an unregulated offshore betting site so it wouldn’t have one.”

And it didn’t, though they got a mobile app download page up, which basically directs the visitors to their main website.

The platform is robust.

That must be said.

Plenty of Props and Parlay action.

The lines are one of the tightest; and compete with the likes of Bookmaker.eu, Bovada and BetOnline.

May be they take their odds feed from BookMaker (another Oldie Goldie).

I’m not sure.

I spent $650 in total, deposited via USDT.

By the way, crypto is what is mainly used here for deposits and withdrawals.

Most of my live in-play betting was done on the NFL and NBA games.

I think I might have laid down $75 on Golf too.

Lost that bet.

Unfortunately. 🙁

Casino offerings are like pretty standard

I did check out their Casino too, though I personally like Wild Casino better. Why? because I played there myself, won and lost a good bit. Might want to check out my review on them.

Pretty common, like tons of other sites.

All games are available. Roulette, Blackjack, Poker and thousands of slot titles.

Live casino comes as a standard.

I mean there’s nothing I noticed out of the ordinary.

Same iGaming providers, you’ll find at any other book.

Anyways my balance did go up all the way to $1800, but I eventually lost it all back to BetUS in the consecutive wagers.

Can’t blame them for it.

It was my disposable review-specific-spending-money anyway.

Its $3,125-valued Welcome Bonus isn’t unique

They do offer a 125% deposit bonus for newbies (Bonus Code JOIN125).

I didn’t claim it, just that you should know.

I believe it’s up to $2500 or 100% of your first deposit amount for sports betting (10X Rollover) and 25% of your deposit up to $625 (30X Rollover with a max winnable and cashable amount of $2500).

That’s a bad deal.

I mean what happens if you win $30,000 on a slot machine? You basically lose out on $27,500.

That sucks from all angles, no matter how one looks at it.

On top of that, if you don’t use up your bonus free money in first 14 days, it goes down the drain.

Becomes null and void.

By the way they “do not offer a no deposit bonus.”

Withdrawals can work for some people, just fine; while for others it can be a nightmare

I can’t in all honesty comment on their withdrawal speeds.

That’s because I lost all the amount I deposited.

But, as you can read on the internet, there’re plenty of positive and negative reviews on this topic.

The good ones vouch for BetUS; that they will pay you no matter what.

While the negative ones push this brand into a dark cave where no one can come out happy; meaning they either drag your case on and on for days on the pretext of KYC (which is a must), or simply reject a request on flimsy reasons such as the rollover requirements.

They do promise discreet payouts, however.

I don’t know why they want everyone to know that.

I mean like who likely cares, money launderers? Why would an average American punter want secret gambling payouts? The days of sending people to jail for sports betting in the US are history.

Anyways let’s not diverge.

Deposits, especially when done through crypto, are the easiest

Like I said, I used USDT to deposit, but all other standard methods are there to grab.

You can use cards, e-wallets, bank wires and cash transfers etc.

Minimum deposit is $10 and maximum per transaction, at least using crypto (BTC included) is $50,000.

Note that it’s per transaction only.

And you can make as many as you like.

Minimum withdrawal amount is $50 with upper limits at $3,000 per day – again this is a mood killer.

I never could gauge the speed of their technical support, but it does look as if they care enough

Never had to contact their support.

I think I might have; had it come to a withdrawal, but sadly my gravy train crashed long before.

Their support system does look promising though; having a dedicated phone number for every department, from live sports wagering to online casino.

They even have a crypto specialist on hand.

This sort of proves that BetUS means business.

Hiring “real-people at an offshore book” to talk to your customers over the phone requires guts.

Even Bet365 types stick to mostly email, despite being 100% licensed.

BetUS can grow even stronger, have a longer lifespan, if it manages to legalize itself in the US

I’m not sure what the legal hurdles are for BetUS to get fully licensed-up in the US.

May be they can’t because the US gambling laws were and are continually being broken.

May be they can appeal for a special hearing and the local US State Gaming Board they’re applying at can give them a break.

I mean I’m way pass my domain, but the way I see it, BetUS’s long-term survival depends on its ability to eventually become legal in the US.

Otherwise the fresh and authorized competition would surely bury them in the upcoming years.

BetUS, are you listening?