Trustpilot has over 609 reviews of DraftKings (as of April 13th 2025); a highly regulated sportsbook operating in the US. The only other competitor close to it is FanDuel.
So I decided to go through them and found this withdrawal review by an American player. He doesn’t seem very happy, though he finds other aspects of this bookie worth 5-stars.
Everything works like a well oiled machine til you wanna withdraw. Then they drag their feet. Worst withdrawals in the industry. Sad part is everything else is 5 stars. But without fast withdrawals they are a 1 star bookie. Give us our money as fast as you’ll take it jerks. – Jared Lantz, US
Jared Lantz is absolutely on point, and I’m right there with him. DraftKings runs like a dream; until you try to withdraw your winnings. Then it’s like they’ve forgotten how to hit the “send” button. Everything else about them is top-notch, but their withdrawal process? It’s a letdown that drags their whole operation down, and it’s no wonder Jared’s frustrated.
The DraftKings experience is fantastic otherwise. Their app is smooth as butter, the odds are great, and placing bets feels like a breeze. It’s like walking into a five-star restaurant where everything’s perfect; the vibe, the menu, the service. You’re having the time of your life. But when it’s time to cash out? It’s like the waiter vanished with your bill, and you’re stuck waiting while your food gets cold.
Jared’s not exaggerating: they’ll take your deposit in a heartbeat, but getting your own money back? That’s a saga. It’s almost comical; like they’ve got one guy in the back manually counting every penny before they release it. You’re sitting there, checking your account, wondering if your withdrawal request got lost in a time warp. I mean, come on, it shouldn’t feel like you’re auditioning for a role in Waiting: The Movie.
The kicker is how fast they move when it’s their money. Deposits clear quicker than you can blink, but payouts? It’s like they’re sending your cash by pony express. Jared just wants his winnings to buy a coffee or maybe splurge on a new pair of shoes, not sit around wondering if DraftKings is playing a prank.
Another user of theirs posted a similar review:
Awful experience with support and I was not able to withdraw using the method i deposited with because their system didn’t work so now i’m forced to wait 14 days for a paper check. awful people , awful experience – never use this site – Blake Boursheski, US
Blake Boursheski and Jared Lantz are singing the same sad song, and I’m grabbing a mic to back them up. DraftKings is like that friend who’s a blast to hang with; until you need them to pay you back for pizza. Then it’s all excuses, delays, and a whole lot of “huh, what?” Jared’s already out here calling them out for dragging their feet on withdrawals, and Blake’s piling on with a horror story about their support team and a withdrawal process that’s straight-up ridiculous. Spoiler: it ain’t a comedy, unless you’re laughing through tears.
Let’s talk about what DraftKings gets right, ‘cause Jared’s not wrong; it’s a five-star party most of the time. The app? Slicker than a new pair of sneakers. Betting options? Endless, like a buffet you can’t stop hitting up. You’re vibing, placing bets, feeling like you’re running the show. But when it’s time to cash out, it’s like the music stops and someone flips on the “wait forever” sign. Jared’s been preaching it: they’ll snatch your deposit faster than you can say “bet confirmed,” but getting your winnings? Good luck. And Blake? Oh, man, his story makes it worse.
Blake’s out here dealing with a support team that sounds like they’re reading from a “how to frustrate people” playbook. Tried to withdraw using the same method he deposited with; y’know, like a normal person expects; and DraftKings’ system just shrugs and says, “Nah, we’re not feeling it.” System’s broken, support’s no help, and now Blake’s stuck waiting fourteen days for a paper check. A PAPER CHECK. What is this, 1995? Who’s got time to wait two weeks for their own money to show up in an envelope like it’s a birthday card from Grandma? Blake’s not trying to frame a check for his wall; he just wants his cash, same as Jared.
It’s almost funny, except it’s not. DraftKings has the tech to make live betting feel like you’re courtside, but their withdrawal system acts like it’s powered by a hamster on a coffee break. And the support team? Blake’s experience says they’re about as helpful as a vending machine that eats your dollar. Jared’s stuck refreshing his account, Blake’s counting down to a check that’s probably riding a snail, and both of them are wondering why DraftKings moves at lightspeed for deposits but hits the brakes when it’s payout time.
C’mon, DraftKings, get it together. You’ve got the skills to make betting a blast; why’s it so hard to pay people properly? Fix your systems, train your support crew to actually solve problems, and stop making folks like Blake and Jared feel like they’re starring in a bad sitcom called Where’s My Money? Blake’s calling it an awful experience, Jared’s throwing one-star shade, and they’re both right. Step it up, or you’re just the fancy bookie who forgot how to pay the tab.
By the way, the following are the expected timelines for DraftKings’ withdrawals:
| Withdrawal Method | Processing Time | Minimum Amount | Maximum Amount | Notes |
|---|---|---|---|---|
| Cash at Casino Cage | Within 1 hour | $1 | Varies by location | Available in select states (e.g., NJ, PA, CT, MI, CO, IL). In-person pickup required. |
| Debit Card | 1 business day | $1 | $25,000 per transaction | Must support withdrawals; verify with bank. Not all cards eligible. |
| Apple Pay | 1 business day | $1 | $10,000 per transaction | Requires prior deposit via Apple Pay. Limited by jurisdiction. |
| Trustly (Online Banking) | 1-3 business days | $1 | $100,000 per transaction | Secure bank transfer; processing may vary by bank. |
| PayPal | 1-3 business days | $1 | $60,000 per transaction | Requires verified PayPal account with prior deposit. |
| Venmo | 1-3 business days | $1 | $19,999 per transaction | Requires prior deposit via Venmo. Limited availability. |
| Play+ Prepaid Card | 1-3 business days | $1 | $25,000 per transaction | Must be enrolled in Play+; funds transferable to bank or ATM. |
| Wire Transfer | 2-5 business days | $1 | Varies by bank | Processed Monday-Friday; delays possible on holidays. |
| Check by Mail | 3-14 business days | $15 | $25,000 per check | Sent via USPS or FedEx (based on amount); requires verified address. |