Online casinos, no matter how great they are, can be notoriously slow when it comes to processing withdrawals; you’d think they were trying to personally hand-deliver the cash… on foot… from another continent. It also does not matter if they’re tightly regulated. For example, EnergyCasino is overseen by both the MGA and the UKGC, yet has mediocre feedback in terms of its image from its players.
JackpotCity Casino has been around for ages. It suffers from the same PR problem. Despite a massive client base, a good mass of its negative reviews circle around withdrawal delays. Most of its 1-star reviews do at least, on Trustpilot. I don’t know, their withdrawal process might still be running on dial-up. You cash out today, and by the time you get your money, you’ve aged into their VIP program.
So, I chose one that wasn’t so rude in terms of the language used – by one of their players. He said:
I don’t like their withdrawal policy, they just want you to deposit money even if you have money on the account. They do not mind taking your money right away, But they Make you wait two days or longer if the two days fall on a weekend, also if you have money on your account they still want you to deposit more, but they do provide a good game selection and I don’t think you will find a casino site that is not sleazy in some way. There all owned by one organization I believe.
A Hannam, Canada
Well he’s got a point. But, the thing is, what’s the hurry? I mean what is the biggest anxiety gamblers have anyways when they win a substantial amount? I would imagine 9 out of 10 thoughts are “God, I wish I would get paid and not scammed.” The biggest fear isn’t just waiting – it’s waiting and wondering if you’ll ever see your money. Online casinos move your deposit faster than light but treat withdrawals like a hostage negotiation.
It’s like, “Congratulations, you won! Now, just prove you’re you, submit five documents, wait 48 hours (unless it’s the weekend, then see you Monday), and pray our finance team isn’t ‘reviewing’ this for eternity.”
However, I do get what he’s talking about. Many online casinos play these tricks. Mainly because of the following:
Keep those spins running baby
Delays in processing withdrawals can lead players to reverse their withdrawal requests and continue gambling, potentially resulting in the casino reclaiming funds. Dirtiest trick in the book, but it works like a charm, every time.
It’s the oldest hustle in online gambling – make ‘em wait just long enough to think, “Ah, what the hell, one more spin won’t hurt.” Next thing you know, that withdrawal request turns into insufficient funds.
Casinos don’t need to deny withdrawals—they just let temptation do the job for them.
Cash flow is king
By delaying withdrawals, casinos can manage their liquidity more effectively, ensuring they get the money to play around building their brand; think of the massive advertising dollars spent online. The money needs to come from somewhere.
Every delayed withdrawal is just an interest-free loan to the casino. While you’re anxiously refreshing your balance, they’re out there blasting ads, sponsoring influencers, and luring in fresh players.
Your cash isn’t stuck in limbo – it’s busy paying for the next “Best Online Casino 2025” banner ad.
Sometimes it is done to prevent fraud
I mean this is not one of the main reasons, but can be made one. I guess most casinos do make “this” the prime reason for the delays. But, once a player is KYCed, any additional dramas around anti-money laundering compliance are hogwash. You either want to pay the guy, or you don’t.
Fraud prevention is the perfect excuse. Casinos love waving the “AML & security” flag, but let’s be real: once you’re KYC-verified, the only thing left to check is whether they actually want to pay you.
If it’s a big win, suddenly it’s “enhanced due diligence” time. But if you’re depositing? No verification needed – your money clears faster than a speeding bullet. Funny how that works.
I also, nevertheless get that legit companies do need to properly verify a person, especially if the payout amounts are over $10K. There’s little that can be done here.
Payment method can cause a delay
It’s true mostly for non-crypto casinos, which JackpotCity is. Bank wire and card payments; for example, the third-party company hired by a casino to handle card payments can cause their own set of nuisances, which further delays the process. Even checks and e-wallets can take time. I think anything over 5 days is a stretch, but not unheard of.
Your money is basically on a world tour.
Casino: “Your withdrawal is on its way!”
Player: “Cool, where is it?”
Casino: “Well… first it stops at our payment processor, then it takes a scenic route through compliance, then a layover at the bank’s internal review, and if all goes well, it might reach you before your next birthday.”
I guess what I’m trying to say is that five days is pushing it, but anything beyond that feels like they’re just testing your patience.
Kicking in bonuses to keep the player busy
Quite common technique many sites use is to keep flashing their players with fresh bonus deals pushing them to cancel their withdrawal requests and get back on that bandwagon of losses. It’s unethical, sure, but it’s also a smart business move. Give them that at least.
They dangle that “exclusive bonus just for you” like a carrot on a stick.
Player: “I’ll wait for my withdrawal.”
Casino: “But wait! How about a 100% reload bonus if you cancel it right now?”
Player: “Tempting… but no.”
Casino: “Okay, okay—what if we throw in 50 free spins? C’mon, you could hit BIG!”
Player: “…Fine, one more go.”
Casino: “Gotcha.”
Unethical? Absolutely. Effective? Like a charm.
Either way, one thing is for sure, Jackpotcity is regulated. Like proper, and in many jurisdictions. I did a bit of digging and this is what I found:
It’s been online since 1998, is owned by multiple companies in many countries, has over 3 million players mainly based in Canada and New Zealand.
They haven’t got a license for New Zealand, because online gambling is banned there, thanks to their Gambling Act 2003, this is what its section 9 says:
9 Gambling prohibited
(1) Gambling is prohibited and illegal unless it is –
(a) authorised by or under this Act and complies with this Act and any relevant licence, game rules, and minimum standards; or
(b) authorised by or under the Racing Industry Act 2020 and complies with that Act and any regulations made under it; or
(c) private gambling.(2) The following types of gambling are prohibited and illegal and are not authorised by and may not be authorised under this Act:
(a) bookmaking:
(b) remote interactive gambling.Section 9(1)(b): amended, on 1 August 2020, by section 129 of the Racing Industry Act 2020 (2020 No 28).
So basically, if you’re in New Zealand, you can legally bet on horse racing but not play a slot game online.
JackpotCity’s situation is like a “We’re not licensed there, but we have 3 million players” paradox. They’re technically operating in a gray area—since NZers can still access the site, deposit, and play, but the casino itself isn’t locally licensed.
Casinos love these loopholes. The government says “No remote gambling,” but players are like, “Well, my VPN says otherwise.”
So is Jackpotcity Casino breaking the law in New Zealand? sure, but it’s not the only one. At least it’s regulated in other Tier-1 places like Canada and the US, for example. You see you wanted to confirm, if it’s legit-enough not to scam you out of your winnings. It won’t.
I couldn’t find the name of the actual person who owns the offshore companies that operate Jackpotcity, but I do know this site has been around for a long time. I don’t believe, even for a second, that they would scam this man or anyone on purpose.
Yeah, if JackpotCity was in the business of outright scamming people, they wouldn’t have lasted 26 years in an industry where reputation spreads like wildfire. Sure, they stretch the rules in places like New Zealand, but that’s just standard practice for online casinos. And while their withdrawal delays and bonus-baiting tactics are shady, they’re not stealing your money – they’re just making it really hard for you to leave with it.
Malta Gaming Authority (MGA): The casino holds a license under Digimedia Limited, with the license number MGA/B2C/167/2008. Also Bayton Limited, established in 2001, is a Maltese-registered company operating under the trade name The Palace Group; MGA/B2C/145/2007, issued on August 1, 2018.
Kahnawake Gaming Commission: Licensed through Baytree Interactive Limited.
Ontario, Canada: In Ontario, JackpotCity Casino is regulated and approved by iGaming Ontario, the official online gambling regulator for the province.
New Jersey, USA: In New Jersey, online gambling activities are overseen by the Division of Gaming Enforcement (DGE), a law enforcement agency responsible for enforcing the Casino Control Act.
Pennsylvania, USA: In Pennsylvania, the Pennsylvania Gaming Control Board (PGCB) is the independent state agency tasked with regulating casino and internet-based gambling.
Both Bayton and Baytree are part of the CityViews Group, a collective of online gaming operators, with names like Spin Casino, Ruby Fortune, Lucky Nugget, Gaming Club, River Belle, Mummys Gold, Cabaret Club, Casino Epoca, and Giggle Bingo. They’re all its sister sites. I believe they also have an affiliate program operating under the name Buffalo Partners, that oversees the marketing campaigns of all these brands.
Yes, I also tend to agree with this guy when he says this place has got a good selection of games. JackpotCity has partnerships with top of the line iGaming companies. For example, Mega Moolah by Microgaming. I tend to like it considering the size of the jackpots people have won in the past few years.
JackpotCity isn’t some random fly-by-night operation – it’s part of a whole network of casinos under the CityViews Group umbrella. If they ever vanished, there’d be like 10 other identical casinos still standing. 😂
And their game selection? Top-tier. Mega Moolah alone has made more millionaires than some national lotteries. Those progressive jackpots are the kind that make you dream big… until you remember the withdrawal process.
€7,004,235 – May 2024: A Swedish player at Videoslots.com won this substantial jackpot while playing the “Absolootly Mad: Mega Moolah” variant.
£13,213,838 (approximately €17,879,645) – October 2015: British soldier Jon Heywood won this life-changing mad money on Betway’s platform, earning a Guinness World Record for the largest jackpot payout in an online slot machine game at that time.
I think this gentleman should just take it easy. Sure, JackpotCity can play unfair at times when it comes to processing withdrawals, but its overall appeal should not be undermined, considering how tightly regulated it is as a brand.
He just needs to take a deep breath and remember: if JackpotCity was a straight-up scam, it wouldn’t still be here.
Do they play games with withdrawals? Absolutely.
Do they use every trick in the book to keep you spinning? Of course.
But are they going to flat-out steal your money? Nah.
At the end of the day, it’s a regulated, well-established brand – not some shady pop-up casino that disappears overnight. Play smart, manage expectations, and don’t let the withdrawal delays ruin the fun.