No dissing Drake Casino without evidence. At least for me. Its Trustpilot ratings stand at 2.0 out of 5.0 based on 28 reviews as of 10th April 2025.
So here is this reviewer who is not happy with this outfit. At all.
Horrible! These people are so damn rude its disgusting. First I was told to send a utility bill, and debit card. I told them I don’t have a utility bill. So they said ok then a bank statement is fine. So I sent all of that. AND Then they said no to make it a PDF, so that was a nightmare. FINALLY got them into PDF then they keep saying they didn’t receive them sent them like a million different photos and PDFs. Then they said oh no you have to send the bank statement by using your phone camera. OMG. This is all for a withdrawal. SERIOUSLY. Oh and then I called them and they didn’t answer in anyways professionally. Like they where just sitting at home or running errands and I was BOTHERING them. And proceeded to tell me everyone has a utility bill. Ummm no I live with family right now and NOOOOOOO not everyone has a utility bill and also proceeded to tell me they didn’t receive anything AGAIN for the idk how many times that was. What DUMMYS There just sitting around doing jack ALL but scamming people most likely. Hopefully this is seen and I’m going to find out away to complain so many times until they get shut down. Because this had literally been 14 hours out of my life I had to deal with them for a first time withdrawal. Oh and idk where in the hell to delete my account. DISGISTING PEOPLE. And LAZY. I’m bringing my account down to zero and ill be getting a new bank card. DO NOT TRUST THEM they are the worst. I won’t be playing overseas casinos again. You SUCK DRAKE CASINO & EMPLOYEES. – Steph, US
So, Steph’s just trying to cash out her winnings; probably dreaming of a burger or a Netflix subscription, something simple.
But Drake Casino’s like, “Not so fast, champ; send us a utility bill and your debit card.” She’s like, “Utility bill? I’m crashing with family, dudes; my only bill is the emotional toll of my mom’s meatloaf.” Fair enough, right? They shrug and say, “Fine, a bank statement’ll do.”
She sends it over, probably feeling like she’s aced the test. Nope! They hit her with, “Make it a PDF.” A PDF? What is this, the IRS auditioning for Mission: Impossible?
I can picture Steph fumbling with her laptop, cursing like a sailor while the “convert to PDF” wheel spins slower than a sloth on Xanax. She finally nails it, sends it off; bam, done! Except… “We didn’t get it,” they say.
She sends it again. And again. A million times, she claims, and I believe her; girl’s got the patience of a saint and the inbox of a spam bot.
Then; get this; they pivot: “Oh, use your phone camera for the bank statement.” Are you serious? It’s like they’re directing a low-budget spy flick: “Zoom in, Steph, Enhance the grain” I’m dying over here imagining her snapping pics like she’s auditioning for CSI: Casino Edition, only for them to keep playing the “didn’t get it” card.
At this point, I’m convinced their server’s just a hamster on a wheel, taking a permanent coffee break.
Customer Service: The Deadpan Disaster Zone
Steph, bless her heart, decides to call these jokers. I’m picturing a crisp “Hello, welcome to Drake Casino!” Nope. She gets some dude who sounds like he’s answering from his couch, mid-errand, or maybe hiding from his mom’s “clean your room” nag. “Uh, yeah, what?” he grunts, like Steph’s the one bothering him.
She lays out her woes, and this genius goes, “Everyone has a utility bill.” Oh, word? Tell that to the 50% of Americans aged 18 to 29 living with family or roommates; guess we’re all imaginary now, huh, buddy?.
He keeps insisting they “didn’t get” her stuff; like, bro, check your spam folder or your trash can, because Steph’s not faxing you smoke signals. The vibe? Rude as hell. The professionalism? Somewhere between a toddler tantrum and a stoner’s “I’ll get to it later” shrug. It’s pure deadpan comedy; except Steph’s the punchline, and she ain’t laughing.
This smells scammy
Fourteen hours of Steph’s life down the drain for a first-time withdrawal? That’s not a process; that’s a hostage situation. I’m getting vibes of those Curacao-licensed casinos that pop up in “scam watch” articles. Sound familiar? Or take my friend; he once waited two months for a payout from some shady site, only to get a “system error” email and a big fat zero. Drake Casino’s antics fit the playbook like a glove.
Are they scamming? I can’t say for sure; I’m no detective, just a guy with Wi-Fi and a hunch. But when your withdrawal process feels like a Kafka novel meets a Three Stooges skit, you’ve gotta wonder: are they incompetent or just twirling their villain mustaches behind the screen?
Where’s the Exit?
Steph’s ready to bail, but surprise; there’s no “delete account” button. It’s like Drake Casino’s saying, “You’re ours forever, sucker!” I’m imagining her hunting for that option like Indiana Jones chasing the Holy Grail, only to find it’s buried under a pile of broken links and fine print. She’s smart, though; planning to drain her balance to zero and snag a new card. Good move, Steph. Don’t let these clowns swipe your digits like a bad Tinder date.
Look, I wasn’t even the one burned here, but I’m heated for Steph. Drake Casino turned her cash-out dream into a bureaucratic nightmare, complete with rude staff who’d rather nap than work and a process more tangled than my earbuds after a gym session. My advice? Skip this joint. Play local, or at least hit up a site that doesn’t treat withdrawals like a scavenger hunt from hell. Steph’s out, and I’m cheering her on; girl deserves a medal, or at least a stiff drink.
To Drake Casino: You’re a hot mess, fam. Your employees are lazier than my dog on a summer day, and your system’s a joke without a punchline. Shape up or ship out; preferably the latter, because Steph’s not the only one ready to see you flop.